📱 WhatsApp — for orders
+86 13395943217 — Marco picks up directly. Reply usually within 30 minutes during Asian business hours (UTC+8, roughly 09:00–22:00); under 2 hours overnight; same-day on weekends. Auto-reply outside those windows confirms the message landed.
For an order, send: country team, player number (or your custom name and number), version (fan $30 / AAA $45), size (S–2XL men's; women's S–XL; youth XS–XL), and the country we're shipping to.
✉️ Email — for everything else
[email protected] — for non-urgent questions, bulk wholesale enquiries (50+ kits), customs paperwork requests, or if WhatsApp isn't available where you are. Reply within 24 hours on business days; 48 hours on weekends.
For wholesale specifically (10+ kits at bulk pricing, 50+ at full wholesale), see the wholesale page first — most pricing questions are answered there. If you still need a custom quote after, email is the right channel.
⚙️ Order builder — for guided orders
The order builder tool walks through the country, player, version and size in three taps and pre-fills the WhatsApp message for you. Useful if you're new to the flow and want to see what we'll ask before the conversation starts.
What we don't do via these channels
- Phone calls — we don't take voice calls. WhatsApp voice messages are fine if you prefer audio.
- Stripe / PayPal payment — we use Wise, USDT, and international bank transfer. Cross-border replica payments via Stripe and PayPal trigger chargeback risks for both sides.
- Same-day shipping — we batch ships every Monday and Thursday after QC photo approval. The fastest a kit leaves the warehouse is 2-3 days from chat start; the standard window is 4-6 days from chat to ship-ready.
If something goes wrong
Two scenarios where you should escalate:
- The QC photos look wrong — message back with what's off (crest off-centre, wrong number, size mismatch). We re-make the kit, no charge, no questions, no time pressure. The 6% first-batch reject rate is real and the reason QC photos exist.
- The kit arrives and it's wrong — this is rare (we catch most issues in QC) but happens. Send a photo of the issue alongside the original QC photo we sent you. We'll re-make and re-ship, no charge, including return DHL if requested.
For everything else — shipping delays, customs questions, payment routing, sizing advice — the WhatsApp number is the right channel.